Ben
Ben
Comments
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Hi,
(Quote)Yes.
Thanks.
Best regards,
Ben -
Hi,
Sendy provides you with a 'subscribe form HTML code' and a 'ready-to-use subscription page URL' you can embed or link it anywhere on your website.
- Go to 'View all lists' on the left sidebar
- Select your desired li…
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Hi,
When you create or edit an Autoresponder email, you have the option to attach a file:
Thanks.
…
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Hi,
Your server clock may be out of sync with NTP.
Please sync your server's clock with NTP by running the following command via SSH:
sudo /usr/sbin/ntpdate 0.n…
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Hi,
Please ensure you've granted FULL privileges to the MySQL database user for your MySQL database, so that Sendy can create any new and necessary columns in new updates.
Run the following queries and your issue should be resolve…
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Hi,
Your compatibility checklist says
gettext
is not installed. The ‘installed’ or ‘not installed’ status is retrieved directly from your server. If it says thatHi,
One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask', 'Microsoft Editor' browser extensions are know…
Hi,
Click the 'Resubscribe' button to resubscribe a user.
Best regards,
BenHi,
There's no need to remove email addresses that are flagged as ‘Unsubscribed’, ‘Bounced’ or ‘Marked as spam'.
Please do not delete them.
Leave them in the list so that Sendy knows never to send these email addresses an…
Hi,
If your custom field's name is 'code', the tag to use in the body of your email is
[code,fallback=]
. Not [code] or [[code]].In the custom field page, the co…
Visit the 'Rules' section and delete any rule that sends an email when a subscriber signs up to a list.
Best regar…
Hi,
Here's Amazon's docs on verifying DKIM → https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-dkim-easy.html
Hi,
Please review the following pointers:
- Please check that you have verified your 'From email' or its domain in your Amazon SES console
Hi,
- Edit the brand's settings.
- Click the 'Miscellaneous' tab
- Look under 'No. of rows to show in campaigns, reports, lists and rules'
Thanks.
Bes…
Hi,
One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email (for example, ‘Grammarly', ‘Ad Blocker Ultimate', 'Adguard Adblocker', 'MetaMask', 'Microsoft Editor' browser extensions are know…
Hi,
You might need to use the full path to
php
in your cron job command.When you're at the cron job setup page in your cPanel, there are instructions at the top…
Hi,
You can create an 'On unsubscribe' 'Rule' that calls a webhook to a script that subscribes the user to 'List Y' via the
subscribe
API.Hi,
Yes. You can pass custom fields into
…subscribe
API calls. Please see screenshot below taken from the API docs:Hi,
- Visit Amazon SNS console » Subscriptions page
- See if your ‘Subscription ARN' says 'pending confirmation'
Hi,
Please see → https://sendy.co/troubleshooting#csv-import-stuck-at-0-percent
Thanks.
Best regards,
BenHi,
To utilize a webhook, you must create a script that performs a desired action. One possible use case is to add a user to a different database when they subscribe to your list. Once the script is written, it can be uploaded to a server…
Hi,
The only maintenance is updating Sendy to the latest version whenever there is a new one.
Thanks.
Best regards,
BenHi,
- Visit Amazon SNS console » Subscriptions page
- See if your ‘Subscription ARN' says 'pending confirmation'
Hi,
Please ensure your cron job for
autoresponders.php
is set to run every 1 minute (not anything more)Thanks.
Best regards,
BenHi,
Switch to the pure HTML editor, then paste in your HTML:
Sendy sends your newsletter exactly as your HTML/CSS…
Hi,
Here's a long running list of what other Sendy users are using to host their Sendy installations → https://sendy.co/forum/disc…
Hi,
You can create a 'Drip campaign' Autoresponder that has multiple emails that are sent at time intervals you set.
To create Autoresponders in Sendy:
- Go to 'View all lists' on the left sidebar
- Select your d…
Hi,
No there isn't any delay for opens or clicks tracking.
Please ensure the .htaccess file in your Sendy directory is Sendy's original .htaccess file and it is not modified.
You can download Sendy from in Reports / Opens / Is there a delay for opened and unopened stats? Comment by Ben April 2023
Hi,
As you are using Ubuntu OS for your server, please see → https://sendy.co/troubleshooting#ubuntu-opens-clicks-email-previews-not-…
Hi,
This is likely due to some columns not being created.
Login to your MySQL database directly via phpmyadmin or any other method you like, then run the following MySQL queries: