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How do I disable the bounce/complaints check?
  • Vote Up0Vote Down SteveJSteveJ
    Posts: 16Sendy user

    We do not have Sendy configured to process bounce or complaint messages from SNS. We have a large mailing list (350K+) of members, and we manage them all in our own database. For sending a newsletter, we simply export the CSV to Sendy, then send.

    Bounces and complaints get processed by PHP files on our servers, which updates our main user database (and not Sendy). But every time we send through Sendy, we fail the check. Is there any way to disable the complaint/bounce check pre-send?

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi Steve,

    1. Login to your database directly (via phpmyadmin or similar)
    2. Manually set bounce_setup and complaint_setup columns to 1 in the apps table for all rows.

    Thanks.

    Ben

  • Vote Up0Vote Down SteveJSteveJ
    Posts: 16Sendy user

    Awesome. That was easy! Thx.

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