Troubleshooting

Discussion List

• Autoresponder only being sent to some emails and not all when a user subscribes.

  Resolved 31 views 3 comments 0 points Most recent by Cranecreations May 6
• Client is getting bounce notifications but Sendy is showing Zero bounces in the reports

  Resolved 18 views 2 comments 0 points Most recent by Ben May 3
• Subscriber lists not visible

  Resolved 19 views 2 comments 0 points Most recent by Ben April 23
• \ or "" sign in Sendy editor

  Resolved 15 views 2 comments 0 points Most recent by Ben April 20
• Can not track clicks

  Resolved 21 views 2 comments 0 points Most recent by Ben April 18
• Complete contact list isn't importing and the uploading status kept buffering

  Resolved 56 views 2 comments 0 points Most recent by Ben March 3
• Custom Field of [city] not being imported by Sendy

  Resolved 31 views 2 comments 0 points Most recent by Ben February 13
• Sendy autoresponders not going out

  Resolved 99 views 2 comments 0 points Most recent by Ben January 26
• Cannot Login

  Resolved 186 views 2 comments 0 points Most recent by Ben January 11
• active-subscriber-info api call broken with v6?

  Resolved 509 views 2 comments 0 points Most recent by Ben January 4
• Error: InvalidClientTokenId

  Resolved 58 views 2 comments 0 points Most recent by Ben December 2022
• Click tracking isn't working

  Resolved 86 views 2 comments 0 points Most recent by Ben December 2022
• 504 Gateway Error while choosing multiple lists

  Resolved 61 views 2 comments 0 points Most recent by Ben December 2022
• Code at Top of Email

  Resolved 706 views 2 comments 0 points Most recent by Ben November 2022
• 0% open rate but unique clicks being tracked

  Resolved 179 views 5 comments 0 points Most recent by fstelzner October 2022
• Brand page is blank

  Resolved 113 views 2 comments 0 points Most recent by Ben October 2022
• Server issues what is the problem

  Resolved 190 views 2 comments 0 points Most recent by Ben October 2022
• Unable to save campaign - Unknown column 'web_version_lang' in 'field list'

  Resolved 63 views 2 comments 0 points Most recent by Ben October 2022
• SignatureDoesNotMatch

  Resolved 97 views 2 comments 0 points Most recent by Ben October 2022
• Can't login to Sendy

  Resolved 1K views 2 comments 0 points Most recent by Ben August 2022
• Unable to connect to Zapier

  Resolved 130 views 3 comments 0 points Most recent by terskac July 2022
• Blank page after clicking save & next

  Resolved 110 views 2 comments 0 points Most recent by Ben July 2022
• Can't send emails. says domain is invalid but it is verified. and no sandbox

  Resolved 345 views 2 comments 0 points Most recent by Ben July 2022
• Internal server error when saving list settings

  Resolved 144 views 3 comments 0 points Most recent by alexcowles June 2022
• Housekeeping inactive subscribers not loading

  Resolved 133 views 3 comments 0 points Most recent by sioulisn June 2022
• Updated Sendy but still see new version notification in the footer

  Resolved 120 views 2 comments 0 points Most recent by Ben June 2022
• Issue while converting to WYSIWYG editor (lines of code appearing from nowhere)

  Resolved 123 views 2 comments 0 points Most recent by Ben June 2022
• Saving brand settings returns a blank page

  Resolved 115 views 2 comments 0 points Most recent by Ben June 2022
• Opened emails showing "0"

  Resolved 193 views 2 comments 0 points Most recent by Ben April 2022
• No emails sending

  Resolved 190 views 1 comment 0 points Most recent by Ben April 2022