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Can't get past login
  • Vote Up0Vote Down chrisbumchrisbum
    Posts: 4Sendy user

    I've seen this problem on here a few times but can't seem to get anything to work. When I try to login it just clears the form and refreshes the page. Hosting it on mediatemple, and I setup the mod rewrite in my htaccess file. Here are my settings:

    /*  Set the URL to your Sendy installation (without the trailing slash) */
    define('APP_PATH', 'http://trustthebum.com/sendy');
    
    /*  MySQL database connection credentials  */
    $dbHost = '64.207.157.52'; //MySQL Hostname
    $dbUser = 'username; //MySQL Username
    $dbPass = 'pword'; //MySQL Password
    $dbName = 'dbname'; //MySQL Database Name
    
  • 6 Comments
  • Vote Up0Vote Down chrisbumchrisbum
    Posts: 4Sendy user

    Just checked my error log and it says:

    mod_fcgid: stderr: PHP Notice: Undefined index: userID mod_fcgid: stderr: PHP Notice: Undefined index: license

    not sure what that means...

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @chrisbum,

    When you log in, do you get an error that says "Incorrect password or user does not exist."?

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down chrisbumchrisbum
    Posts: 4Sendy user

    No, it doesn't say anything the page just reloads and the form is blank again.

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    It's sounds like an issue with session.save_path for PHP. Can you please check with MediaTemple whether session.save_path is set correctly?

  • Vote Up0Vote Down chrisbumchrisbum
    Posts: 4Sendy user

    Just looked back at the error logs and found this additional stuff, that looks like you are correct. Do you know how I would go about fixing that?

    [Tue Jun 25 20:38:24 2013] [warn] [client 218.212.228.11] mod_fcgid: stderr: PHP Warning: Unknown: open(/var/lib/php/session/sess_hj93sm067h288ntc1011hse5u0, O_RDWR) failed: Permission denied (13) in Unknown on line 0
    [Tue Jun 25 20:38:24 2013] [warn] [client 218.212.228.11] mod_fcgid: stderr: PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/lib/php/session) in Unknown on line 0
    [Tue Jun 25 20:38:27 2013] [warn] [client 218.212.228.11] mod_fcgid: stderr: PHP Warning: session_start(): open(/var/lib/php/session/sess_hj93sm067h288ntc1011hse5u0, O_RDWR) failed: Permission denied (13) in /var/www/vhosts/trustthebum.com/httpdocs/sendy/includes/functions.php on line 5, referer: http://trustthebum.com/sendy/

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @chrisbum,

    Can you please send these error messages to MediaTemple support, they should know what is going on and how to fix it for you.

    Thanks.

    Best regards,
    Ben

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