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Only some reports shows 'not opened' export option
  • Vote Up0Vote Down webit365webit365
    Posts: 0Sendy user

    We are experiencing an issue where only certain reports are displaying the icons for the "not opened" export csv and import to list features.

    We can hack the export csv by creating our own link (Example: ../includes/reports/export-csv.php?c=32&a=unopens) on those reports that do not have the icon showing but we cannot cannot do the same for the import into a new or existing list.

    When the icons show they work great - annoying when they don't. (Mind you today with the new 5.0 release is the first time that we can do the import to a new list - it is a great feature.)

    Is anyone else experiencing this issue or has anyone else been able to solve this?

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,701Sendy support

    Hi,

    The 'Unopens' export option is only available in the very last campaign that was sent instead of in all campaigns in order not to skew the exported results. I suggest exporting unopens if you need to before sending the next campaign.

    If you want to send another campaign to ‘unopens’ only, alternatively, import subscribers who 'opened' your campaign into a new list from the campaign report:

    Screenshot:

    Then exclude this list when you send your campaign using the ‘Exclude list’ feature. Emails will be sent only to subscribers who didn't open.

    Screenshot:

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down webit365webit365
    Posts: 0Sendy user

    Thanks for the explanation Ben

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