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  • Ben November 2013
Can't connect to database
  • Vote Up0Vote Down alexzalexz
    Posts: 1Sendy user

    After installing I get this message:

    Can't connect to database
    There is a problem connecting to the database. Please try again later.

    and when I run the compatibility script I get:

    Server configuration:
    Your PHP version is 5.4.20
    mysqli extension is installed
    mod_rewrite is not enabled
    display_errors is turned off
    hash is enabled
    curl is enabled
    gettext is enabled
    curl_exec is enabled
    curl_multi_exec is enabled
    Score: 8/9

    Now I've checked with Bluehost and they tell me mod_rewrite is enabled and display errors is turned on in php.ini.

    My domain is a subdomain of

    The database hostname is set to localhost.

    Any ideas on what to do next?

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,607Sendy support

    The issue is nothing but your database credentials being incorrect, not mod_rewrite or anything else.

    Check (or check with your host) that your database credentials are correct. And you have attached the database user to the database with full privileges.

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