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  • Ben November 2013
About the DKIM verification, please help.
  • Vote Up0Vote Down nelsonnelson
    Posts: 1Sendy user

    Hello there,

    I just bought your great product, and test it running well.

    And I have question about the DKIM verification, as I know after DKIM verification the 'via amazonses' tag would be removed, it is great.

    In fact, I have verified my domain www.my_domain.com, and set up the bounces and complaints, DKIM verified, all is OK.

    I have verified a email that with this domain, service@my_domain.com, and have also set up the bounces and complaints SNS, the mail have not verifed the DKIM

    But when I send mail, the receive box would also get the 'via amazonses' tag, and I would get the feedback mail to service@my_domain.com, in fact, I have disabled the feedback both in domain and mail.

    Please help, how could I remove the 'via amazonese' tag, and do not receive the feedback mail.

    Regards,

    Nelson

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi Nelson,

    1. First of all, there is no need to verify the email address if its domain has already been verified. Remove that email address to remove any unnecessary confusion.
    2. Verify your domain without 'www'. Unless your email looks like this → service@www.my_domain.com (which I don't think is the case)
    3. Make sure your DKIM is verified and enabled (you need to manually click enable to enable it) for your verified domain in your Amazon SES console.

    Then try sending an email to yourself again.

    Thanks.

    Best regards,
    Ben

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