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What is the complaint limit in SES ?
  • Vote Up0Vote Down JohanJohan
    Posts: 2Sendy user

    Hello,

    I can see that my complaint rate is almost 0.2 percent, at aweber the limit was 0.1, so i would like to know what is the limit in SES to avoid being banned.

    For bounces i'm at 2 percent maximum.

    Thanks.

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi Johan,

    Taken from Amazon SES Email Sending Best Practices Whitepaper:

    0.1 percent for complaints:

    5 percent for bounces:

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down JohanJohan
    Posts: 2Sendy user

    Thank you. TI'm at risk with my complaint rate, i have a daily limit of 95 000 emails now. What do you suggest ? I strongly believe that after i will have mailed all my 1.200.000 subscribers the complaint rate will be below 0.1, but well, to arrive there maybe i will get banned first.

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    What do you suggest ?

    Try including your unsubscribe link at the very top of your newsletter, at least for now.

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