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Personalized tags did not work in thank you email
  • I've checked the checkbox in 'List Setting' page and wrote the 'Thank You Email' (not via Autoresponders).

    In the 'Thank you' email, personalization tags like [Name,fallback=] & [Email] did not work. But, these tags work in Autoresponder emails.

    Please help.

    Thank you.

  • Vote Up0Vote Down BenBen
    Posts: 3,706Sendy support

    UPDATE (March 18, 2018)

    You can now use personalization tags as well as unsubscribe tags in 'thank you', 'goodbye' or 'double opt-in confirmation' emails starting from version 3.0.6 and up.


    Personalization tags, unsubscribe or web version tags does not work in 'thank you' or 'double opt-in confirmation' emails. If you want to use these tags in your 'Thank you' email, don't use the options in the list's settings. Instead, create a 'Drip Campaign' Autoresponder that sends an email to the subscriber immediately when they sign up. You can include personalization tags including unsubscribe, web version tags etc in Autoresponder emails.

    To create 'Autoresponders':

    1. Go to 'View all lists' on the left sidebar
    2. Select your desired list
    3. Click 'Autoresponder' at the top right to setup Autoresponders for that list


    Best regards,
  • Ok Ben. Noted! :)
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