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Unsubscribe removes from all lists
  • Vote Up0Vote Down PkeodPkeod
    Posts: 3Sendy user

    We have a few lists as options for different frequency of e-mails. Currently it looks like if a user unsubscribes from one list Sendy also unsubscribes them from all other lists. This is undesirable functionality - is there an easy way to change this?

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,418Sendy support

    Hi,

    You can change this in your list's settings:

    This is undesirable functionality

    This is industry's best practice though. A user who unsubscribed from one list probably didn't want to receive anymore emails from you, so they should be unsubscribed from any other lists they appear in.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down PkeodPkeod
    Posts: 3Sendy user

    I mean it's undesirable for us as we encourage people to join less frequent lists, and many don't unsubscribe for the main until they subscribe to the second. Thank you!

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