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Custom fields doesn't work now. Please help.
When use custom fields for name it shows nothing.
What is the exact name personalisation you used? Is it [Name] or [Name,fallback=]?
Also, are you sending campaigns or autoresponders?
hello Ben, Thanks for reply.
I used [Name,fallback=]... when I tried to subscribed to my own optin it doesn't convert to name of the subscriber.
I don't have issue when sending campaign. but on autoresponder, follow up email and confirmation of subscription it doesn't recognize the Name.
You need to populate the fallback= with something. If the subscriber does not have a name in their records, the fallback= value will be used.
For example if you use:
it will become:
Hi Tom or Hi there depending on whether the subscriber have a name in their records. (note that "Tom" is just an example)
It make sense now thanks Ben,