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Bounce type 'Undetermined'
  • Vote Up0Vote Down whadswhads
    Posts: 3Sendy user

    Hello,

    We have found that emails sent to our clients with gmail accounts and having the auto response holidays enabled makes Amazon to notify through SNS bounces with bounce type "Undetermined".

    This causes Sendy to mark these emails as Hard Bounce directly, which it shouldn't. I've tested the same with hotmail and yahoo accounts having enabled auto response too and there is no notification from Amazon. I understand the Amazon says "Undetermined" bounce type does not count as Hard Bounce, so I understand Sendy should not do it either.

    Do you think we should consider fixing this in Sendy?

    We have clients who complained because they do not receive emails as they are marked as hard bounced because of the reason explained.

    Thanks very much

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi,

    Thanks for letting me know, I will look into this.

    Best regards,
    Ben

  • Vote Up0Vote Down whadswhads
    Posts: 3Sendy user

    Hi Ben,

    Were you able to take a look at the issue?

    Thanks very much

    Marc

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi,

    Please see the latest update (http://sendy.co/get-updated):

    Screenshot:

    Thanks.

    Best regards,
    Ben

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