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Some email addresses aren't imported
  • I have around 3000 contacts refuse to be imported by all means, I tried to import email only or name + email but always fail.

    I add them manually in "Add name and email per line" however always fail to import. It imports any other email except those 3000.

    is there any reason for ignoring some emails?

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,475Sendy support

    Hi,

    is there any reason for ignoring some emails?

    Here's a list of reasons why some records aren't imported ? https://sendy.co/troubleshooting#some-records-from-csv-not-imported

    Thanks.

    Best regards,
    Ben

  • Yes, some emails in my CSV are marked as Unsubscribed or Marked as spam in one or more lists in the same brand.

    But why not importing them into another list while they already unsubscribed from another list?

  • Vote Up0Vote Down BenBen
    Posts: 3,475Sendy support

    Hi,

    If an email address is already marked as ‘unsubscribed’ in another list, the same email address will not be imported into an existing list or a new list. Otherwise if you send the person another email, they will very likely mark your email as spam which may eventually cause Amazon to suspend your Amazon SES account.

    However if you still want to import the same email address that was marked as ‘unsubscribed’ in another list for some reason, change the ‘Unsubscribe settings’ in the list settings to ‘Only this list’:

    Screenshot:

    Thanks.

    Best regards,
    Ben

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