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Bouncing reasons and reset possibility

rinaufrrinaufr
edited December 13 in Questions

I know that there may be different reasons for a bounced email:
1) email address inexistent;
2) mailbox full;
3) server outage;
4) poor sender reputation

My question is linked to issues n. 2 (mailbox full) and 3 (server outage): is it possible to get the bouncing reasons and in these particular cases would it be possible to reset the BOUNCED status?

Comments

  • BenBen
    edited December 13

    Hi,

    When an email address status is 'Bounced' in Sendy, the only reason is that it is a 'Hard bounce'.

    Soft bounces are processed in the background by Amazon SES. They will retry multiple times before giving up and converting it to a hard bounce. During this time, you will see it as 'Bounced' in Sendy.

    And it is to advisable to reset a subscriber's 'Bounced' status back to 'Active' and resend emails to it in future. Repeatedly sending to hard bounced email addresses will likely cause your Amazon SES account to be suspended.

    Thanks.

    Best regards,
    Ben

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