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CSV import at 0%

steve_gsteve_g
edited August 19 in Troubleshooting

I'm trying to import a CSV file for a new list. It just sits there at 0% with an activity indicator spinning. It's been sitting on 0% for over an hour. The list has 127 subscribers. Tried it a couple of times.

Comments

  • BenBen

    Hi,

    If your CSV import is stuck at 0%, the reason is probably your cron job isn't firing the importing script.

    Please check your cron job for import-csv.php and see that it is set to execute every minute */1 * * * *.

    Also, some servers requires you to include the full path in the php part of the cron job. Try setting your cron job command to use the full path to php. 

    If you're using cPanel, you'll find the full path to php at the top of the page where you setup your cron jobs.

    Example screenshot:  

    The above is just an example of how the full path to php looks like. It can be different on your server.

    If you’re not using cPanel, you’d want to contact your hosting support to find out what the full path to php is on their server.

    Replace php in your cron job command with the full path to php.

    Example screenshot:  

    Best regards,
    Ben

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