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URL clicks question

mydigiteramydigitera
edited April 9 in Troubleshooting

See a campaign from this morning

https://pasteboard.co/ZrO5Xqpm90qN.jpg

You can see that there's 18 Unsubscribes...and also 18 clicks on every other URL within this email. This of course is statistically impossible. So, can you suggest how I can trouble shoot this and fix? Have you ever seen this before?

Comments

  • BenBen

    Hi,

    When you send emails, the recipient’s ISP may scan the message content and follow each link to check for potential malware. In some cases, this can include the unsubscribe link, which may inadvertently cause a subscriber to be unsubscribed if triggered by the scanner.

    The solution is to set your list's 'Unsubscribe setting' to 'Double opt-out'. This requires the recipient to click another confirmation link in an opt-out email they'll receive before being unsubscribed from the list.

    Screenshot:  

    To access list settings:

    1. Go to 'View all lists' on the left sidebar
    2. Click the pencil icon on the list item to edit its settings

    Screenshot:

    Or click 'List settings' at the top right of the page when inside a list:

    Screenshot:

    Thanks.

    Best regards,
    Ben

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