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Emails not hitting AWS.
  • Vote Up0Vote Down devkatdevkat
    Posts: 7Sendy user
    I have gotten all the DKIM stuff done, verified, applied for production, everything's "green", so to speak, but when it comes time to test sending emails or sending out regularly, the emails never make it to AWS for processing.

    I've synced the server time and had my host double check my DNS stuff, everything's looking good, but I can't get anything to happen.
  • 9 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,505Sendy support
    Can you check your database to see if your subscriber emails are wrapped in quotes?
  • Vote Up0Vote Down devkatdevkat
    Posts: 7Sendy user
    Only one subscriber email has quotes - and I wasn't using it for testing...
  • Vote Up0Vote Down BenBen
    Posts: 3,505Sendy support
    Have you made sure both "email" and "domain" is verified?

    Do you see your SES quota when you log in?

    What are you hosted on and what configuration?
  • Vote Up0Vote Down devkatdevkat
    Posts: 7Sendy user
    Both email and domain are verified.

    I do see my SES quota when I log in.

    I'm hosted on a Linux VPS running CentOS 5.5 with WiredTree
  • Vote Up0Vote Down devkatdevkat
    Posts: 7Sendy user
    error log report: (removed sensitive info)


    2012-09-21 13:07:44.918 [NOTICE] [:33461-0#APVH__*.**CENSORED**] [STDERR] PHP Warning: simplexml_load_string() [function.simplexml-load-string]: ^ in /**CENSORED**/sendy/includes/helpers/class.amazonses.php on line 79
    2012-09-21 13:07:44.918 [NOTICE] [:33461-0#APVH__*.**CENSORED**] [STDERR] PHP Warning: simplexml_load_string() [function.simplexml-load-string]: HTTP/1.1 400 Bad Request in /**CENSORED**/sendy/includes/helpers/class.amazonses.php on line 79
    2012-09-21 13:07:44.918 [NOTICE] [:33461-0#APVH__*.**CENSORED**] [STDERR] PHP Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 1: parser error : Start tag expected, '<' not found in /**CENSORED**/sendy/includes/helpers/class.amazonses.php on line 79
  • Vote Up0Vote Down BenBen
    Posts: 3,505Sendy support
    Please PM me your installation URL, email and password so I can log in to check.

    Thanks.
  • Vote Up0Vote Down BenBen
    Posts: 3,505Sendy support
    @devkat Thanks, I've just logged into your account to check.

    I temporarily changed your AWS credentials to ours, created a new brand called 'Sendy' and sent out 2 emails using hello@sendy.co as the 'From' address. The emails did get sent out and I did receive the email. I've changed the AWS credentials back to yours. Feel free to delete the brand 'Sendy' in your installation once you checked the report that my test worked.

    This verifies that Sendy is working correctly. Now, the problem may be in your 'From' email address.

    Can you PM me your AWS username and password so I can check that side of things? (change your password temporarily if you wish)

    Thanks.
  • Vote Up0Vote Down BenBen
    Posts: 3,505Sendy support
    @devkat I received your AWS credentials, thanks. Everything is set up correctly. You can now change the password back to the original.

    I figured what the problem was. The 'From name' cannot contain 'commas' and 'periods'. Your from name is 'Egg Donation, Inc.'. When I changed it to 'Egg Donation', the email was sent successfully.

    Seems like something enforced by Amazon. You may want to use 'Egg Donation Inc' as your From name.
  • Vote Up0Vote Down devkatdevkat
    Posts: 7Sendy user
    Oh boy - The only thing I didn't try. Thanks so much for your help Ben!
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