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Images On Web Version

edited January 2013 in Troubleshooting

The images are embedded and I'm hosting them in the uploads folder, They work fine in the email how ever on the web version they are not displaying. The url on the web version for the image location is incorrect but I cannot find where to fix it. Its correct in the html on the campaign itself.

Comments

  • Hi @jack

    Please PM me your installation URL, email and password. Also let me know which campaign you're referring to.

    Thanks.

    Ben

  • Hi @jack,

    Thanks for your installation credentials.

    I logged in to check your newsletter's HTML code and realized your img's source does not include the full path to the image.

    You need to include the full URL of the image, otherwise your images will be broken.

    Eg. src="http://yourdomain.com/images/tsl-email-image-1.jpg"

    Instead of:

    src="tsl-email-image-1.jpg"

    Thanks.

    Ben

  • The problem is if we use the full code than the image does not display in the web version, but it will in the email, if we use the short code the image will display in the web version but not the email

  • for some reason when viewing the image in the web version it is adding "http://tsl-email-svr.cloudapp.net/w/6/2/" to the image path, so if i use the image path of tsl-email-svr.cloudapp.net/uploads/Images/photo0.jpg in the html code, when opening the webversion it uses http://tsl-email-svr.cloudapp.net/w/6/2/tsl-email-svr.cloudapp.net/uploads/Images/photo0.jpg as the image path

  • I checked your code again, your src is missing a http://.

    For example, your img tag's src is:

    src="tsl-email-svr.cloudapp.net/uploads/Images/image-1.jpg"

    instead of:

    src="http://tsl-email-svr.cloudapp.net/uploads/Images/image-1.jpg"

    Note the missing http:// in your code. If you realize, this forum even fails to convert your image URL into a clickable URL.

    I hope you understand what I mean. No matter what kind of link it is, anchor or image, http:// needs to be appended in order for a link or image to not be broken.

    Thanks.

    Ben

  • Makes perfect sense, the hardest problems usually are the simplest, Your the man Thanks Ben!

  • You're welcome!

This discussion has been closed.