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Campaigns stall and don't auto resume

mlugmlug
edited March 2013 in Troubleshooting

I'm on version 1.1.5.2 and my campaigns keep stalling and don't resume. Any thoughts?

Comments

  • BenBen

    Hi @mlug,

    I understand you're on Hostgator's shared hosting plan.

    If your campaigns keep stalling, your server memory exhausted.

    But you mention it does not resume, did you set up a cron job to send emails?

    Thanks.

    Ben

  • mlugmlug

    Hi Ben,

    Yes, the cron job has been set up from the beginning and I am on Hostgator's shared hosting plan. I didn't start having this problem until after upgrading to 1.1.5.1 though. I did also get a new IP address in the same time period, could that be affecting something?

    Thanks, Lisa

  • BenBen
    edited March 2013

    Hi Lisa,

    Are you on 1.1.5.1 or 1.1.5.2? Because 1.1.5.1 has a bug that causes campaigns not to auto resume and is fixed in 1.1.5.2.

    I did also get a new IP address in the same time period, could that be affecting something?

    No that will not affect anything.

    Thanks.

    Ben

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