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Outlook.com not displaying images

technology_weluetechnology_welue
edited April 2013 in Troubleshooting

We are finding that images included in emails are not displaying in Outlook.com (the web based email services from Microsoft). I know that Outlook.com uses a proxy-based content filtering mechanism but I am seeing the URLs to the images being rendered correctly. Even then, Outlook.com reports 404 for each of the images.

Is this a known problem? Any solutions to this?

Comments

  • BenBen

    Hi @technology_welue,

    Whether your newsletter displays correctly or if images are displayed at all is dependant on how your newsletter is coded.

    Are you using absolute URLs to your images or relative URLs? It has to be absolute URLs in order for images to be displayed in any email client.

    Thanks.

    Ben

  • technology_weluetechnology_welue

    We are using absolute URLs. As I mentioned, the emails open absolutely fine with all other email clients, including web based clients like Yahoo!, Gmail, etc.

  • BenBen

    Hi @technology_welue,

    As I mentioned, the emails open absolutely fine with all other email clients, including web based clients like Yahoo!, Gmail, etc.

    Sorry but I did not see this mentioned anywhere. :)

    Can you include a link to download your HTML code so I can help you take a look?

    Thanks.

    Ben

  • technology_weluetechnology_welue

    Hi Ben

    Never mind, I found the problem. Our Sendy server is behind a firewall and was not accessible from the Outlook.com proxy server. Since Outlook.com attempts to load images through its proxy, the requests from the proxy were not reaching our Sendy server. All other clients load images directly so were working fine.

  • BenBen

    Alright, glad that you found the cause of the issue.

    Thanks.

    Ben

This discussion has been closed.

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