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"Forgot Password" not sending any email

marwazihsmarwazihs
edited June 2013 in Troubleshooting

Hi Ben,

I recently tried the "Forgot Password" in the login page but I didn't receive any email. And now I can't login to Sendy at all.

What should I do?

Not sure though, but I believe I have filled the SES credential in settings.

Marwazi

Comments

  • BenBen

    Hi Marwazi,

    If you previously filled in SES credentials in your Settings, your "forgot password" email will be sent via Amazon SES. That means your login email needs to be verified at your Amazon SES console in order for that email to be sent to you.

    Please check if your login email is verified at your Amazon SES console.

    Thanks.

    Best regards,
    Ben

  • marwazihsmarwazihs

    Oh I see... OK, it works now :)

    Thanks,
    Marwazi

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