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Hard vs. soft bounce

jpanseljpansel
edited October 2012 in Questions
Hi,

I have 3 questions:

• Does Sendy process soft bounces differently than hard bounces ?

• What happens when an email address bounces once ? Is it immediately blacklisted, or will sendy try again next time ?

• Yesterday I saw on Sendy's report that one of my users had just read my newsletter. Today I received an bounce alert ("Message expired: unable to deliver in 1440 minutes") for this user, same newsletter (I have not sent any other newsletter since). Do you have any idea how it is possible ?

Thanks a lot !

Comments

  • BenBen
    edited October 2012
    When Amazon SES returns a bounced address, it'll be marked as 'bounced' in Sendy. Future emails will not be sent to them. We'll handle soft bounce soon as well, thanks for bringing this up. :)

    For your last question, is this an email message? Where was it from?
  • jpanseljpansel
    edited October 2012
    Hi Ben,

    The bounce email message was sent from MAILER-DAEMON@amazonses.com and it immediately showed up in Sendy's stats as bounced.

    "Delivery failed txxx@xxx.com.
    An error occurred while trying to deliver this message to the recipient's email address. We will not try to redeliver
    this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.Reporting-MTA: dsn; aws-ses-mta-svc-iad-i-ba0e55c7.us-east-1.amazon.com

    Final-Recipient: rfc822; txxx@xxx.com
    Action: failed
    Status: 4.4.7
    Diagnostic-Code: smtp; 550 4.4.7 Message expired: unable to deliver in 1440 minutes."

    image
  • BenBen
    As 'soft bounce' is now introduced in 1.0.9, this thread will now close.
This discussion has been closed.

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