Skip to content

What is the complaint limit in SES ?

edited December 2013 in Questions

Hello,

I can see that my complaint rate is almost 0.2 percent, at aweber the limit was 0.1, so i would like to know what is the limit in SES to avoid being banned.

For bounces i'm at 2 percent maximum.

Thanks.

Comments

  • Hi Johan,

    Taken from Amazon SES Email Sending Best Practices Whitepaper:

    0.1 percent for complaints:

    5 percent for bounces:

    Thanks.

    Best regards,
    Ben

  • Thank you. TI'm at risk with my complaint rate, i have a daily limit of 95 000 emails now. What do you suggest ? I strongly believe that after i will have mailed all my 1.200.000 subscribers the complaint rate will be below 0.1, but well, to arrive there maybe i will get banned first.

  • What do you suggest ?

    Try including your unsubscribe link at the very top of your newsletter, at least for now.

This discussion has been closed.