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How does open tracking work?
  • Vote Up0Vote Down guillaumeguillaume
    Posts: 2Sendy user

    I'm looking for how 'mail tracking' works, and then I see this discussion :https://sendy.co/forum/discussion/361/recipients-getting-a-warning-message-when-clicking-our-links/p1 The files and codes used for 'link tracking' and 'open tracking' in this discussion is version 1.1.9, so there's un little defference with the current version. I verify that, and I think it's the setting about SMTP (host, port etc). As I know the settings SMTP are only used for non-use AWS SES. I use AWS SES, I'd like to know how the 'mail tracking' works? I thing when recipients open and click the link, there will be 1 request send to server. So this request is sent to AWS SES or Sendy? Thank you

  • 5 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi,

    Sendy embeds a 1x1pixel image at the bottom of every newsletter for 'opens' tracking.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down guillaumeguillaume
    Posts: 2Sendy user

    Hi Ben,

    Thanks for your answer, what about the 'Display images' message, does the tracking work if the recipient does not accept to display images?

    Thanks and regards

    Guillaume

  • Vote Up0Vote Down guillaumeguillaume
    Posts: 2Sendy user

    Plus, if I understand well, the url for this 1*1px image is different for each mail in order to identify which recipient loaded this image, is that correct? Regards

  • Vote Up0Vote Down BenBen
    Posts: 3,507Sendy support

    Hi Guillaume,

    does the tracking work if the recipient does not accept to display images?

    No, if the user does not turn on images, opens tracking will not be possible. This is universally so for all email marketing platforms.

    the url for this 1*1px image is different for each mail in order to identify which recipient loaded this image, is that correct?

    That's correct.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down guillaumeguillaume
    Posts: 2Sendy user

    Thanks Ben

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