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Getting blank page after upload sendy file on server

san_allwayssan_allways
edited August 2014 in Troubleshooting

My domain is http://shinylead.com and I'd install sendy on http://shinylead.com/email

In config.php I'd put $dbHost = 'localhost'; and enter other details.

But when I'm trying to open http://shinylead.com/email url, url change as http://shinylead.com/email/_install.php and page looking as blank.

I have check http://shinylead.com/email/_compatibility.php?i=1 and it's showing following message:-

 Server configuration:
 Your PHP version is 5.3.25
 mysqli extension is installed
 mod_rewrite is not enabled
 display_errors is turned off
 hash is enabled
 curl is enabled
 gettext is enabled
 curl_exec is enabled
 curl_multi_exec is enabled

 Score: 8/9

I'd put your .htaccess file on root - http://shinylead.com

Please help me to know what I am doing wrong.

Comments

  • BenBen

    Hi,

    I'd put your .htaccess file on root - http://shinylead.com

    Did you put Sendy's .htaccess file in the root directory? No you shouldn't do that, please put Sendy's .htacess file back to Sendy's directory.

    Also check your PHP error_log to see what the error is that causes your installation page to be a blank page.

    Best regards,
    Ben

  • san_allwayssan_allways
    edited August 2014

    Hi Ben

    Thanks for your update,

    I'd remove .htaccess file from root and move .htaccess file into http://shinylead.com/email

    But same issue I am facing.

    Also I'd check error_log file and found error message as:-

    PHP Parse error: syntax error, unexpected $end, expecting T_VARIABLE or T_DOLLAR_OPEN_CURLY_BRACES or T_CURLY_OPEN in /home/slead/public_html/email/_install.php on line 5

  • BenBen

    I've never seen that error message before.

    Are you using FileZilla as your FTP client to upload files? If so, please switch it to 'binary' mode and re-upload all of Sendy's files (excluding /includes/config.php).

  • san_allwayssan_allways
    edited August 2014

    Hi Ben

    You were right, this time I had install files through cpanel file manager and now I am able to see install page content.

    But here I am getting one alert.

    mod_rewrite is not enabled

    I'm using here shared hosting. What should I do in this case? any suggestion.

    Should I proceed my installation process?

  • BenBen

    Hi,

    As written on the left sidebar:

    mod_rewrite may not be detected especially if you're on a shared server. If the mod_rewrite item is yellow, you can still proceed to install Sendy. If you get a "404 page not found error" after being redirected to the login page, check this thread on our forum for the fix.

    Thanks.

    Best regards,
    Ben

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