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Clicktracking isn't working

Frank_TFrank_T
edited May 2015 in Troubleshooting

Hi, we've just set up our Sendy account with Amazon SES.

A first test campaign has been sent, bounce handling seems to work as well as custom fields.
What I seem to have a problem with is the click tracking. I've placed a http://www.google.com link in my test mail, but I don't see any clicks being tracked.

I guessed Sendy would replace my URL with a redirect tracking-URL, but when I send the campaign to some of my own mailadresses and open it, the used link-url is still www.google.com.

I can't find any option or information about how to activate this feature or add a tracking-parameter to my url.

Thanks for your time!
Frank

Comments

  • BenBen

    Hi,

    Make sure to wrap your URL in a href HTML tag, for example:

    <a href="http://www.google.com" title="">Google</a>

    If you just paste http://www.google.com in your email without wrapping it in a href HTML tag, it will not be converted into a trackable link.

    Thanks.

    Best regards,
    Ben

  • Frank_TFrank_T
    edited May 2015

    Good morning Ben,

    understood – thank you!

    Cheers
    F.

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