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Clicks are tracked but opens are not
  • Vote Up0Vote Down prajjalprajjal
    Posts: 4Sendy user

    I can see the click links for the mailer but open links shows zero.

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,727Sendy support

    Can you send me your Sendy installation URL, email and password so I can check?

  • Vote Up0Vote Down BenBen
    Posts: 3,727Sendy support

    Hi,

    I found the issue. The error was:

    Fatal error: error traversing database - perhaps it is corrupt? in /opt/bitnami/apps/joomla/htdocs/sendy/includes/helpers/geo/geoip.inc

    I checked /includes/helpers/geo/geoip.inc in your /sendy/ directory and found that it is corrupted, it's an empty file. I re-uploaded a fresh copy of 'GeoIP.dat' file to /includes/helpers/geo and opens tracking is working now.

    Best regards,
    Ben

  • Vote Up0Vote Down prajjalprajjal
    Posts: 4Sendy user

    Yes, it's finally working. I am really thankful to you, Ben! Have great day.

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