Sendy Forum

Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Apply for Membership

Categories

In this Discussion

Clicks are tracked but opens are not
  • Vote Up0Vote Down prajjalprajjal
    Posts: 4Sendy user

    I can see the click links for the mailer but open links shows zero.

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,607Sendy support

    Can you send me your Sendy installation URL, email and password so I can check?

  • Vote Up0Vote Down BenBen
    Posts: 3,607Sendy support

    Hi,

    I found the issue. The error was:

    Fatal error: error traversing database - perhaps it is corrupt? in /opt/bitnami/apps/joomla/htdocs/sendy/includes/helpers/geo/geoip.inc

    I checked /includes/helpers/geo/geoip.inc in your /sendy/ directory and found that it is corrupted, it's an empty file. I re-uploaded a fresh copy of 'GeoIP.dat' file to /includes/helpers/geo and opens tracking is working now.

    Best regards,
    Ben

  • Vote Up0Vote Down prajjalprajjal
    Posts: 4Sendy user

    Yes, it's finally working. I am really thankful to you, Ben! Have great day.

This discussion has been closed.
All Discussions