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Hi,
I found the issue. The error was:
Fatal error: error traversing database - perhaps it is corrupt? in /opt/bitnami/apps/joomla/htdocs/sendy/includes/helpers/geo/geoip.inc
I checked /includes/helpers/geo/geoip.inc
in your /sendy/ directory and found that it is corrupted, it's an empty file. I re-uploaded a fresh copy of 'GeoIP.dat' file to /includes/helpers/geo
and opens tracking is working now.
Best regards,
Ben