Skip to content

Clicks are tracked but opens are not

edited July 2015 in Troubleshooting

I can see the click links for the mailer but open links shows zero.

Comments

  • BenBen
    edited July 2015

    Can you send me your Sendy installation URL, email and password so I can check?

  • Hi,

    I found the issue. The error was:

    Fatal error: error traversing database - perhaps it is corrupt? in /opt/bitnami/apps/joomla/htdocs/sendy/includes/helpers/geo/geoip.inc

    I checked /includes/helpers/geo/geoip.inc in your /sendy/ directory and found that it is corrupted, it's an empty file. I re-uploaded a fresh copy of 'GeoIP.dat' file to /includes/helpers/geo and opens tracking is working now.

    Best regards,
    Ben

  • Yes, it's finally working. I am really thankful to you, Ben! Have great day.

This discussion has been closed.