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Campaign not sent on schedule

GremersGremers
edited September 2015 in Troubleshooting

I schedule a campaign for the next day. and it didn't sent. Tried to change it to send now, but it doesn't still sent. I just change the schedule again to try, and still didn't work at all.

Comments

  • BenBen

    Hi,

    Check that your cron job is setup correctly to execute the 'scheduled.php' script every 5 minutes. Contact your host to confirm that your cron job is setup correctly to execute the 'scheduled.php' script every 5 minutes if you're unsure.

    If you need to see the cron job setup instructions again, go to http://your_sendy_installation_url/reset-cron.php to reset cron job statuses. You'll then see the blue cron job setup instructions again when you're at the 'Define recipients' page (the page where you select lists to send to). If your cron job is setup correctly, the blue cron job setup instruction box will disappear when you visit the page in around 5 minutes.

    Best regards,
    Ben

  • GremersGremers

    it is set-up correctly
    Minute Hour Day Month Weekday Command Actions
    */5 * * * * php /home/gremers/public_html/newsletter/scheduled.php > /dev/null 2>&1 Edit Delete
    */5 * * * * php /home/gremers/public_html/newsletter/autoresponders.php > /dev/null 2>&1

  • BenBen

    Hi,

    Your autoresponders.php cron job should run 'per min' as per the official instructions:

    */1 * * * * php /home/gremers/public_html/newsletter/autoresponders.php > /dev/null 2>&1

    But that's not related to why your emails aren't sending.

    Please check with your hosting support if there're any restrictions on setting up cron jobs that runs every minute and every 5 minutes (required for scheduling emails and Autoresponders feature)?

    If there are no restrictions, ask them if the php part of the cron job requires to be a full path to php, they'll let you know if so.

    Thanks.

    Best regards,
    Ben

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