Bounce type 'Undetermined'

whads · July 2016

Hello,

We have found that emails sent to our clients with gmail accounts and having the auto response holidays enabled makes Amazon to notify through SNS bounces with bounce type "Undetermined".

This causes Sendy to mark these emails as Hard Bounce directly, which it shouldn't. I've tested the same with hotmail and yahoo accounts having enabled auto response too and there is no notification from Amazon. I understand the
Amazon says "Undetermined" bounce type does not count as Hard Bounce, so I understand Sendy should not do it either.

Do you think we should consider fixing this in Sendy?

We have clients who complained because they do not receive emails as they are marked as hard bounced because of the reason explained.

Thanks very much

Ben · July 2016

Hi,

Thanks for letting me know, I will look into this.

Best regards,
Ben

whads · July 2016

Hi Ben,

Were you able to take a look at the issue?

Thanks very much

Marc

Ben · July 2016

Hi,

Please see the latest update (http://sendy.co/get-updated):

Screenshot:

Thanks.

Best regards,
Ben

Bounce type 'Undetermined'

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