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  • Ben November 2019
Tags not working
  • Vote Up0Vote Down jeanlucjeanluc
    Posts: 0Sendy user


    I'm using Sendy v4.0.3.4 and I'm just testing my first campaign with Sendy.

    In my list I added a custom field "First Name".

    In my campaign body I use the tag [FirstName,fallback= ] to display the contact's firstname but when I send test message to contacts who have this field filled nothing displays at the tag's place.

    I tried with the tag [Name,fallback=] but nothing displays neither.

    I really don't understand what I'm doing wrong.

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,643Sendy support


    Please ensure that the subscriber's 'Name' field or the custom field 'First Name' in their record is populated with a value and not blank. Otherwise the tag will be converted to a blank value.


    Best regards,

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