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Redirection Issue after custom domain setup

attiii7attiii7
edited December 2019 in Troubleshooting

Hi,

my sendy install is here: sendy.wtcommunity.social.

I set up custom domains for my brand: kesgrave.news.

The issue #1:

When I try to upload and insert an image into the mail, the image url looks changed to the custom domain (kesgrave.news), in this case, https://kesgrave.news/uploads/image.jpg
This is a problem because the real URL of the image is sendy.wtcommunity.social/uploads/image.jpg. The image is only shown if I fix the URL manually.

Issue #2:

After I send out the newsletter, the [unsubscribe] link looks like this: https://kesgrave.news/unsubscribe/pmxZXm8KYokOZaPVqv1jj5m07y8929weDzDxePxeIXM763U/HrQNvY763zEiX2l6u0tEOoQg/U7Y3YxTOcQVxZyTqIs49pg
If I click on it, it leads to a missing page (404) on https://kesgrave.news instead of sendy install.

I added the DNS records to the domain DNS based on the instructions:

Hostname Type Record
kesgrave.news CNAME sendy.wtcommunity.social

It looks like this is some redirection issue, but how should I solve it?

Thank you

Comments

  • BenBen

    Hi,

    You should use a sub-domain for your 'Custom domain' setup in your Sendy account instead of your main website's domain.

    Eg. newsletter.kesgrave.news instead of kesgrave.news.

    kesgrave.news already points to your main website, it loads your main website. You can't use that as your custom domain. Use a fresh sub-domain that is not used for anything yet, like newsletter.kesgrave.news for your custom domain setup.

    Thanks.

    Best regards,
    Ben

  • attiii7attiii7

    Hi Ben,
    I made the subdomain you suggested (newsletter.kesgrave.news), I added a CNAME record to it, and updated the custom domain setup in sendy, but still does not work.
    If I click on the unsubscribe link, the browser tries to open the link but results in 404.
    See screnshots (I attach the DNS records too)
    https://monosnap.com/file/7pfC96i9vE9JWVF2d7GAydtPtG9p8h
    https://monosnap.com/file/6YBjQNv6RImW2bJizF0nu0YY7UmYgV
    https://monosnap.com/file/tkH7DxFHgOhTc0CYe2sc5aer54xv6W
    What sould I do?

  • attiii7attiii7

    I also tried to add just the CNAME record to the main domain without creating a subdomain https://monosnap.com/file/Ztk0WYlExWomZ74eYnADhwL8OWT9g1

  • BenBen

    Hi,

    In your hosting admin for wtcommunity.social, you need to add an 'Alias' so that wtcommunity.social is also known on this server as newsletter.kesgrave.news.

    Create an Alias named newsletter.kesgrave.news in the hosting admin for wtcommunity.social. Where to do this varies from hosting accounts to hosting accounts, you'd probably want to contact your hosting provider on how to do this.

    Thanks.

    Best regards,
    Ben

  • attiii7attiii7

    it's working, using aliases (for sendy.wtcommunity.social)
    Thank you much
    (ps: maybe worth to include this instruction in custom domain setup section.thx)

This discussion has been closed.

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