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Code added to my email HTML code

DanIAPTDanIAPT
edited March 2021 in Troubleshooting

Sendy is adding plain text above my html code. I have deleted all the initial sendy html but when I click save & next, sendy adds the sendy code back as plain text at the top of the newsletter?

Please advise on a fix ASAP. Thanks.

Comments

  • BenBen

    Hi,

    One of your browser extension is inserting code into the WYSIWYG editor when you were editing your email campaign (for example, ‘Grammarly’, ‘Ad Blocker Ultimate’, 'Adguard Adblocker', ‘MetaMask‘ browser extensions are known to do just that).

    1. Disable all extensions in your browser (you may try this convenient plugin) as one of your browser extensions is inserting redundant code into the WYSIWYG editor when you’re creating or editing a campaign
    2. Or use a browser that has no extensions installed
    3. Then re-create your campaign (not just “Duplicate”, create a new campaign and write your message)

    If the issue goes away, then you’d need to track down this browser extension that inserts code into the WYSIWYG editor when you were creating/editing your campaign and disable it.

    Thanks.

    Best regards,
    Ben

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