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Unsubscribe behavior when lists set to individually unusbscribe
  • Vote Up0Vote Down mdrmdr
    Posts: 22Sendy user

    There is a capability to send a broadcast email to MULTIPLE lists (and it then removes duplicates so the person who is on more than one list still only gets one copy of the email).

    So then if the person is on 3 lists (each set up to unsub "only this list"), but it's just one email sent to all 3 lists

    If the person clicks to unsub, WHICH LIST will this person be unsubscribed from? Only one list (which one)? Or unsubscribed from all of them? Or?

    Thanks

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,102Sendy support

    Hi,

    So then if the person is on 3 lists (each set up to unsub "only this list"), but it's just one email sent to all 3 lists If the person clicks to unsub, WHICH LIST will this person be unsubscribed from? Only one list (which one)? Or unsubscribed from all of them? Or?

    Your email will be sent to the email address that was 'last' subscribed or imported into the list.

    For example:

    • If you have List A, B and C
    • name@domain.com appears in all 3 lists
    • If name@domain.com subscribed to List A the day before, subscribed to List C yesterday and subscribed to List B today, and you send a campaign to List A, B and C today, your email will be sent to 'name@domain.com' from List B.
    • If he clicks the 'unsubscribe link', name@domain.com will be unsubscribed from List B. If List B's 'unsubscribe settings' is set to 'Only this list', he will ONLY be unsubscribed from List B. If you leave the 'unsubscribe settings' as the default 'All lists', he will be unsubscribed from List A, B as well as C.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down mdrmdr
    Posts: 22Sendy user

    Thank you greatly for the answer.

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