Issues exporting "unopened emails list"

roam

I have an email list consisting of 94,000 emails, and have a huge chunk we were unopened. I wish to do a follow up email and see if they are even active, and give them an option to unsubscribe.

In my efforts to do this, I clicked export on the "unopened" section of the last campaign report, and I receive an error.

 This page isn’t working

 roamcollective.co is currently unable to handle this request.
 HTTP ERROR 500

I would love to correct this, and wondering why this is happening. It happens on a few of my lists, one was an unopened list of 15k, and the other was a list of 83,169 unopened from 94,000.

Trying to solve the issue but to no avail. I had this problem in the later versions of 2.0 and still having this issue after the update to Version 3.0

Ben

Hi,

Try increasing your MySQL’s max_allowed_packet. Try running this query in phpmyadmin:

SET GLOBAL max_allowed_packet=16777216;

Thanks.

Best regards,
Ben