Get answers quicker by searching

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

  • Ben September 12
  • rf70 September 12
Users unsubscribed from all lists?
  • Vote Up0Vote Down rf70rf70
    Posts: 2Sendy user

    I just created 3 lists and filled them manually. Let's call them list 1, 2 and 3.

    List 1 is not used
    List 2 is only filled by the API
    List 3 is filled by the API, and if users are added to List 2, then I delete them from List 3 via the API - and I also set a Zap to do this.

    The weird thing is - items get deleted from List 2! How is this possible? Can I see what triggered the undelete anywhere?

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,102Sendy support

    Hi,

    The weird thing is - items get deleted from List 2!

    Do you mean the subscriber is ‘Unsubscribed’ or ‘Deleted’ from List 2? There’s a huge difference.

    Subscribers will ‘never’ be ‘deleted’ from a list, unless you manually delete it from a list, or use the ‘Delete’ API.

    If your subscriber was ‘Unsubscribed’ from another list, it is because the ‘Unsubscribe settings’ of the list the subscriber was ‘Unsubscribed’ from was set to ‘All lists’. This is by default. By default when a subscriber is ‘Unsubscribed’ from one list, they will automatically be ‘Unsubscribed’ from ALL lists as a matter of email marketing best practice. You can change that however, by changing the ‘Unsubscribe settings' of the list to ‘Only this list’.

    Best regards,
    Ben

  • Vote Up0Vote Down rf70rf70
    Posts: 2Sendy user

    thanks - you're absolutely right - that was it!

This discussion has been closed.
All Discussions