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"We've detected that bounces or complaints have not been setup."
  • Vote Up0Vote Down mahemoffmahemoff
    Posts: 6Sendy user

    Hi, I've just started with Sendy and set up a campaign and when I open a campaign, URL /send-to?i=1&c=2, I see this:

    [error] PHP Warning: SimpleEmailService::SetIdentityFeedbackForwardingEnabled(): Sender - InvalidParameterValue: Feedback notification topic is not set.\nRequest Id: 7428f1a5-af9e-11e2-ac1d-4f15159dc665\n in /var/www/includes/helpers/ses.php on line 392 [error] PHP Notice: Undefined index: i in /var/www/w.php on line 40

    Then when I try to send the email, I get 4 identical errors:

    [error] PHP Notice: date_default_timezone_set(): Timezone ID '' is invalid in /var/www/includes/helpers/class.phpmailer.php on line 1191 [error] PHP Notice: date_default_timezone_set(): Timezone ID '' is invalid in /var/www/includes/helpers/class.phpmailer.php on line 2036 [error] PHP Notice: date_default_timezone_set(): Timezone ID '' is invalid in /var/www/includes/helpers/class.phpmailer.php on line 1191 [error] PHP Notice: date_default_timezone_set(): Timezone ID '' is invalid in /var/www/includes/helpers/class.phpmailer.php on line 2036

    I then get the dialog stating "We've detected that bounces or complaints have not been setup". In my inbox, I receive a test email from complains@email-abuse.amazonses.com (but no bounce test mail).

    My SES seems to be setup fine. It's allowing 10,000 daily emails and the email address I'm sending from is DKIM-verified. I'm pretty sure I've set up complaints and bounce topics as instructed. I've tried several times, but it always shows this message, perhaps related to the errors mentioned above.

  • 3 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @mahemoff,

    I think you may have forgotten to setup the Feedback Details part for your verified email or domain in Step 7 & 8 in the Get Started Guide.

    Thanks.

    Ben

  • Vote Up0Vote Down mahemoffmahemoff
    Posts: 6Sendy user

    Thanks @Ben, and you're entirely correct. I'd forgot to set it up for a second test sender. So this seems to have worked as the test campaign was sent.

    I'm still seeing these though: Undefined index: i in /var/www/t.php on line 44 Undefined offset: 1 in /var/www/t.php on line 47 Undefined index: i in /var/www/w.php on line 40

  • Vote Up0Vote Down BenBen
    Posts: 3,484Sendy support

    Hi @mahemoff,

    I'm still seeing these though: Undefined index: i in /var/www/t.php on line 44 Undefined offset: 1 in /var/www/t.php on line 47 Undefined index: i in /var/www/w.php on line 40

    These are PHP notices, you can ignore them.

    Thanks.

    Ben

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