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  • Ben October 19
Opens and clicks tracking and bounce handling
  • Vote Up0Vote Down rfuentesdrfuentesd
    Posts: 1Sendy user

    Hi,

    I just started using sendy, im trying out the campaigns but im not getting accurate tracking, I tried marking a couple of emails as spam, adding wrong addresses (so they could bounce) and opening and clicking links but I was unable to get any of these accurate stats.

    I also have a problem with links, on the preview they work correctly, but when I click on the links on the actual email it shows a weird url http://sendy_installation_url/l/JNtommAt5yCKUvDkDzYNvw/y623MQzyvhjD1l17kklIKQ/1h60GEZYfdJSkIMb1zTVFA

    Last test I made was with autoresponders for list 1 in brand idisplaynow I would send you login details in case you need to access the system.

    Thank you,

    Rodrigo F.

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,088Sendy support

    Hi,

    I tried marking a couple of emails as spam, adding wrong addresses (so they could bounce) and opening and clicking links but I was unable to get any of these accurate stats.

    You should use 'Amazon Mailbox Simulator’ email addresses to test if bounces and complaints handling between Amazon SES and your Sendy installation are working.

    Create a list with the following 2 emails inside:

    bounce@simulator.amazonses.com  
    complaint@simulator.amazonses.com
    

    Then create a campaign and send it to the list.

    If they're both marked as 'bounced' and 'marked as spam' respectively, then your bounces and complaints handling are working.

    I also have a problem with links, on the preview they work correctly, but when I click on the links on the actual email it shows a weird url (should be www.mercanow.com) http://sendy_installation_url/l/JNtommAt5yCKUvDkDzYNvw/y623MQzyvhjD1l17kklIKQ/1h60GEZYfdJSkIMb1zTVFA

    The link you pasted above is a ‘Trackable link’. Sendy converts all links in the email you send so that ‘clicks’ can be tracked. Right now the link is not working properly because of an issue with different PHP versions between your server and the 'command line’ version of PHP.

    Change your cron jobs to the ‘curl’ version then try again:

     curl -L -s http://sendy_installation_url/scheduled.php > /dev/null 2>&1
    
     curl -L -s http://sendy_installation_url/autoresponders.php > /dev/null 2>&1
    

    Best regards,
    Ben

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