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Segmentation with 'Last Activity'
  • Vote Up0Vote Down MuteMute
    Posts: 1Sendy user

    I've just updated to the latest version to start using the segmentation but it doesn't seem to work correctly.

    My last send to a particular list (which was last month) was opened by around 5,000 unique users according to Sendy. It was sending to approx. 30,000 users.

    I created a segment with the conditions of "Last Activity" after "17/11/2016". So basically, every who has been active on this list in the past 12 months (as a side note, I'd prefer to have Last Year, Last Month etc as well as precise dates as an option).

    Now I assume this segment would be at least 5,000 due to the opens from the previous month but instead it was only 747. Am I using the feature incorrectly?

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,102Sendy support

    Hi,

    Subscribers’ ‘last activity’ update based on ‘opens’ and ‘clicks’ is only in effect since version 3.0.1 onwards (released 16 August 2017). It’s likely you didn't update to 3.0.1 in early September.

    If you’re on the latest version now, the ‘Last activity’ will update based on ‘opens’ and ‘clicks’ for your subsequent campaigns.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down MuteMute
    Posts: 1Sendy user

    That would be it! Thanks for the reply.

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