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Last Activity segment error

hazlchahazlcha
edited November 2017 in Troubleshooting

Hi, just want to first proclaim my love for Sendy. You've done a great job with it!

Here's the problem. When I create a segment of "Last activity" before, say November of last year, and then I check the list, I find a discrepancy.
Example: One user showed "Last activity" in January 2016.
But when I clicked on his name to see the details, it seems he opened three campaign messages in the last three months!
So .. am I doing something wrong, and is there a way to fix this?

Comments

  • BenBen

    Hi,

    Subscribers’ ‘last activity’ update based on ‘opens’ and ‘clicks’ is only in effect since version 3.0.1 onwards (released 16 August 2017). It’s likely you didn't update to 3.0.1 in early September.

    If you’re on the latest version now, the ‘Last activity’ will update based on ‘opens’ and ‘clicks’ for your subsequent campaigns.

    Thanks.

    Best regards,
    Ben

  • BenBen

    Hi,

    just want to first proclaim my love for Sendy. You've done a great job with it!

    Thank you for using Sendy! :)

    Best regards,
    Ben

This discussion has been closed.

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