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  • Ben December 2017
How to revert 'Bounced' email back to 'Active'
  • Hi!! How can i remove the bounce flag from a user? For instance after correcting a wrong e-mail address? Thank you!

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,241Sendy support

    Hi,

    How can i remove the bounce flag from a user? for instance after correcting a wrong e-mail address?

    Emails marked as 'bounced' in your list are marked by Amazon through Amazon SNS notifications to your Sendy 'bounces' endpoint. Amazon is the party marking your email as bounced, then relaying it to Sendy. With that said, both Sendy and Amazon SES have recorded the email address as a ‘Hard bounce’.

    First, visit the 'Suppression List Removal' page in your Amazon SES console to remove the email address that was bounced:

    Screenshot:

    To convert the 'Bounced' email address in Sendy back to 'Active', either remove the email address from all lists it appears in, then add it back again. Or do the following:

    1. Login to your Sendy database via phpmyadmin
    2. Search for the subscriber in subscribers table with the email, then change the value of bounced from 1 to 0

    Best regards,
    Ben

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