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Verified email address but not showing up as so in Sendy
  • Vote Up0Vote Down BenRBenR
    Posts: 1Sendy user

    Hello,

    I have just installed Sendy, awesome job Ben! I have verified my email address on Amazon SES but Sendy is telling me that neither my address nor my domain are verified. Is this a normal behavior?

    Thanks for your help!

    Ben

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,130Sendy support

    Hi Ben,

    I have just installed Sendy, awesome job Ben!

    Thank you!

    Sendy is telling me that neither my address nor my domain are verified. Is this a normal behavior?

    Your issue is probably not setting your Amazon SES ‘region’ in your Sendy settings correctly.

    Firstly, please ensure that Amazon already moved you out of Amazon SES ‘Sandbox mode’ by filling up the request form → http://aws.amazon.com/ses/extendedaccessrequest (as written in Step 5 of the Get Started Guide https://sendy.co/get-started).

    Then refer to Amazon's email and see which 'region' you are granted your daily sending limit increase in, it's either one of the following regions:

    • US East (N. Virginia)
    • US West (Oregon)
    • EU (Ireland)

    Then set the correct 'Amazon SES region' in your Sendy's settings:

    Screenshot:

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down BenRBenR
    Posts: 1Sendy user

    Hi Ben,

    Thanks for the fast response! It's fixed now.

    Great product, great support. Sendy is great!

    Ben

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