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Immediate Autoresponder not being sent upon API subscription
  • I have successfully installed and setup my own list, with api form, and created a Drip Campaign email to be sent immediately upon subscribing to list.

    The drip campaign is not sending. Before asking, please be sure to read the following...

    I am 100% certain that all of these issues are not the problem:

    Amazon raised my 'SES Sending Limits' to get out of 'Sandbox mode'

    I have verified my domain in my Amazon SES console

    None of the domains in my Amazon SES console status are 'failed' but verified

    Attempts at verifying the domains DKIM have succeeded

    Also, the cron jobs I have are set properly as:

    5 * * * * php /home2/[HOSTUSERNAME]/[MYDOMAIN].com/sendy/scheduled.php > /dev/null 2>&1

    1 * * * * php /home2/[HOSTUSERNAME]/[MYDOMAIN].com/sendy/autoresponders.php > /dev/null 2>&1

    Obviously, HOSTUSERNAME and MYDOMAIN are set to my actual host username and domain name.

    What could be the issue Ben?

  • Vote Up0Vote Down BenBen
    Posts: 3,643Sendy support


    Your cron jobs are setup incorrectly:

    The timing part of the cron job should be (respectively):

    */5 * * * *
    */1 * * * * 

    and not

    5 * * * *
    1 * * * *

    Best regards,

  • Thank you, Ben.

    It worked.

    I think I know why people are messing this up now...

    On the popular shared hosting sites and even non-shared packages like Host Gator, Blue Host, etc (all pretty much owned by the same parent company) when you go to setup a Cron Job it doesn't make it seem like you can type those characters into the boxes it provides.

    It looks like you MUST choose from their own drop down menu of choices.

    Just FYI

    Thank you so much for the quick support (hard to believe you're only one guy doing all of this).

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