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Monthly sending limit
  • Vote Up0Vote Down grandechefegrandechefe
    Posts: 1Sendy user

    Hi

    I put a limit os 5 Number of emails per month in a brand But after he sent the 5 e-mail, he continued to send more. Did not respect the limit I put any suggestion?

    Pedro

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,289Sendy support

    Hi,

    Now that the limit is reached, if you try sending a campaign while logged in as the ‘Brand’ user, you will see that you will not be able to send anymore emails.

    Exceptionally, emails like double opt-in, thank you, goodbye emails, all count towards the monthly sending limit you set in your brand settings. If the limit had already been reached, these emails will continue to be sent as these are important emails. If you see that the monthly sending limit quota has gone over the limit, it’s an indication that the client needs more sending limit so you can adjust/increase it next month.

    Thanks.

    Best regards,
    Ben

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