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Where does the invalid email address go?
  • Vote Up0Vote Down samyinyinsamyinyin
    Posts: 2Sendy user

    Hi there,

    If there is an invalid email address in my list , e.g michaelwong@gmail.cc after the campain was sent, where will this invalid email address belong to? not open or bounce? and second question is if I export the "not open" list, will this list contain michaelwong@gmail.cc?

    Thank you!

    Sam

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,277Sendy support

    Hi,

    If an email is sent to an invalid or non-existent email address, it will 'Bounce'. It will be part of the 'Bounced' tab in your subscribers list.

    and second question is if I export the " not open" list , will this list contain michaelwong@gmail.cc ?

    No the 'not open' list will not include 'Bounced' email addresses.

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down samyinyinsamyinyin
    Posts: 2Sendy user

    millions of thanks Ben :)

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