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How to add on a list e-mails who are removed by mistake?
  • Vote Up0Vote Down obiwebobiweb
    Posts: 0Sendy user

    Hello

    I've put <unsubscribe> tag instead of [reconsent] and some of my users are not in the list anymore (I remove them to import again). How can I put them again because when i tried to add Sendy don't let me do that?

    Thank you.

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,246Sendy support

    Hi,

    The reason why you’re unable to import these subscribers is because they are marked as ‘Unsubscribed’ in other list(s).

    Do the following:

    1. Change the ‘Unsubscribe’ settings in the list you’re importing into to ‘Only this list’
    2. Then import your CSV.
    3. Then change the ‘Unsubscribe’ settings back to ‘All lists'

    Best regards,
    Ben

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