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0 recipients when selecting lists to send campaign

zaelanistzaelanist
edited July 2018 in Troubleshooting

I get "0 recipients" no matter which list I select to send my campaign to at the 'Define recipients' page. Please help me.

Comments

  • BenBen
    edited July 2018

    The issue is that you turned on the 'GDPR safe switch' in your brand settings:

    Screenshot:

    If you enabled the 'GDPR safe switch', you can only send emails to subscribers tagged with 'GDPR'.

    Turn off the 'GDPR safe switch' in your brand settings if GDPR is not relevant to you:

    Screenshot:

    Also uncheck the box for "Show me GDPR options where applicable" if GDPR is not relevant to you.

    Best regards,
    Ben

  • zaelanistzaelanist

    thank you very much ben, worked!

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