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Bounce and complaints via Amazon SES not working
  • Vote Up0Vote Down invocaboinvocabo
    Posts: 7Sendy user

    I have just installed sendy a week ago and sent my first campaigns. I am using Amazon SES to send and everything works great except sendy is not reporting any bounces or complaints but when I checked my Amazon account, there were 3% bounces and some complaints.

  • 4 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,289Sendy support

    Hi,

    1. Visit Amazon SNS console > Subscriptions page
    2. See if your ‘Subscription ARN' says 'pending confirmation'

    Screenshot: http://d.pr/i/17ooj

    If they are in 'PendingConfirmation' status, please see ? https://sendy.co/troubleshooting#sns-pendingconfirmation

    If your server have a firewall blocking incoming connections, disable it to see if it is causing the issue. There are no known issues with bounces and complaints handling in Sendy.

    Best regards,
    Ben

  • Vote Up0Vote Down invocaboinvocabo
    Posts: 7Sendy user

    Hi Ben,

    I do not have any subscriptions in the SNS console. Did my tech miss something?

    http://prntscr.com/kctgik

    Jeff

  • Vote Up0Vote Down invocaboinvocabo
    Posts: 7Sendy user

    Ben,

    I've figured out the problem. The firewall on the server was not open to Amazon. We asked them to open that up and now the subscriptions are showing. You might want to update the knowledge base with this little gem.

    http://prntscr.com/kcuw2e

  • Vote Up0Vote Down BenBen
    Posts: 3,289Sendy support

    Glad to hear you've figured out the issue. Tips for checking the firewall is written in the troubleshooting guide:

    Screenshot:
    https://sendy.co/troubleshooting#sns-pendingconfirmation

    Thanks.

    Best regards,
    Ben

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