Bounce and complaints via Amazon SES not working

invocabo

I have just installed sendy a week ago and sent my first campaigns. I am using Amazon SES to send and everything works great except sendy is not reporting any bounces or complaints but when I checked my Amazon account, there were 3% bounces and some complaints.

Ben

Hi,

1. Visit Amazon SNS console > Subscriptions page
2. See if your ‘Subscription ARN' says 'pending confirmation'

Screenshot: http://d.pr/i/17ooj

If they are in 'PendingConfirmation' status, please see ? https://sendy.co/troubleshooting#sns-pendingconfirmation

If your server have a firewall blocking incoming connections, disable it to see if it is causing the issue. There are no known issues with bounces and complaints handling in Sendy.

Best regards,
Ben

invocabo

Hi Ben,

I do not have any subscriptions in the SNS console. Did my tech miss something?

http://prntscr.com/kctgik

Jeff

invocabo

Ben,

I've figured out the problem. The firewall on the server was not open to Amazon. We asked them to open that up and now the subscriptions are showing. You might want to update the knowledge base with this little gem.

http://prntscr.com/kcuw2e

Ben

Glad to hear you've figured out the issue. Tips for checking the firewall is written in the troubleshooting guide:

Screenshot:

https://sendy.co/troubleshooting#sns-pendingconfirmation

Thanks.

Best regards,
Ben