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An autoresponder email isn't being sent out
  • Vote Up0Vote Down IanIan
    Posts: 15Sendy user

    That email is set to be sent out 2 days after my subscribers sign up. The welcome email and the 1-day-after-sign-up email were sent out successfully to a subscriber, but the 2-days-after-sign-up one wasn't sent out to her.

    I checked her join_date in MySQL, and the value is 1534039020. So she has signed up for 3 days and was supposed to get the 2-days-after-sign-up autoresponder email.

    What could be the possible cause?

    P.S. I had no choice but to resort to campaign to make up one for her. But I'm unable to do that manually for every future subscriber.

  • 2 Comments
  • Vote Up0Vote Down BenBen
    Posts: 3,314Sendy support

    Hi Ian,

    There are no known issues with Autoresponders.

    Please ensure your cron job for autoresponders.php is set to run every 1 minute (not anything more).

    Thanks.

    Best regards,
    Ben

  • Vote Up0Vote Down IanIan
    Posts: 15Sendy user

    Hi Ben,

    Thanks. Everything is fine now. Please ignore this thread. Sorry about that.

    Sincerely,
    Ian

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