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  • Ben August 25
Adding a previous bounced email back shows email is invalid
  • Vote Up0Vote Down clsherrodclsherrod
    Posts: 3Sendy user

    Adding a previous bounced email back shows email is invalid. How do I add an email that used to be a bounce to a list?

  • 1 Comment
  • Vote Up0Vote Down BenBen
    Posts: 3,289Sendy support

    Hi,

    When an email address is 'Bounced', the email does not exist (anymore) and is invalid, so it will globally suppressed. You can’t re-add an email address that was marked as ‘Bounced’ in the list or any other list/brand. Unless you delete that bounced email address.

    Please note that repeatedly sending to bounced email addresses will eventually result in Amazon suspending your Amazon SES account.

    Thanks.

    Best regards,
    Ben

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